International Shipping, Duties & Tariffs

Shipping outside the UK

We ship most items worldwide (excluding the EU) using Royal Mail International or DPD Tracked, ensuring reliable and secure delivery for our overseas customers. If an item is not currently available for delivery to your country at checkout, please get in touch and we’ll be happy to provide a custom shipping quote where possible.

Please note that we are unable to ship taxidermy, bladed items, and militaria outside the UK at this time.

Import Duties & Taxes.

As a small business, it isn’t always possible for us to manage the wide range of import charges, VAT, and local taxes applied by different countries. To keep international shipping simple and affordable, these fees are not collected at checkout and remain the responsibility of the buyer.

Some countries may apply import VAT, customs duties, or handling fees on orders arriving from overseas. These charges are usually collected by your national postal service (e.g., Canada Post, Australia Post) before delivery.

Please note that payment of any import duties or taxes is the responsibility of the buyer - except for USA -see below). We recommend checking with your local postal service or government website for the most up-to-date information before placing an order.

Please don’t hesitate to get in touch if you have any questions or issues — we’re always happy to help. 💌

If you would prefer to pay all taxes and import fees upfront, you can also shop with us on Etsy or eBay, where these costs are included in the purchase price.

USA Tariffs

Following the recent introduction of new import tariffs, all our USA prices now include all import taxes. There will be no surprise costs at delivery - these have been paid by ourselves prior to shipping.

Customs

We cannot be held responsible for any delays at customs. Unfortunately, this is outside our control.

Not collected or returned orders

Customers are responsible for providing a complete and accurate delivery address and for paying any customs duties, import taxes or clearance charges that have not been included or prepaid as part of their order.

If an international parcel is refused, remains uncollected, cannot be delivered because of an incorrect or incomplete address, or is returned because the customer has failed to pay applicable import charges, please contact us so we can investigate.

Where the failed delivery is attributable to the customer, we reserve the right to recover reasonable, evidenced additional costs incurred as a result, where permitted by applicable law. These may include return shipping charges, carrier handling fees or other unavoidable costs.

Any refund or deduction will be assessed individually, taking account of the circumstances and the customer's statutory rights.

Where import duties and tariffs have been prepaid by All Things French Store, including applicable USA orders, customers will not be asked to pay those prepaid charges again upon delivery.