FAQ -Shipping

Is UK shipping free on every item on your website & what courier do you use?       

Yes - all orders are shipped free to addresses on Mainland UK including Scottish Highlands & Islands. We ship most items to Channel Islands, and IOM for a nominal charge of £1.99. See below for NI shipping.

We use Royal Mail Tracked 48 for all standard size parcels*. 

Where an item is too large for Royal Mail (over 61cm x 45cm x 45cm) then we will use an alternate courier eg. Yodel, Fed Ex - Parcelforce 24 is available for a supplement. We do not use Evri to ship any of our orders. There is no minimum order value. We also ship internationally at very competitive prices.

Bladed items are shipped by Royal Mail age verification service and will need to be signed for by someone over the age of 18

Do you use Evri to ship your parcels? 

No, we do not use Evri due to poor reliability. All our orders are shipped by Royal mail, we can ship by DPD and Yodel/Inpost on request.

I live close by, can I collect my item? 

All items purchased from our website can be collected from PR25, Lancashire. Please select Cash on Collection at checkout

I have had a previous bad experience with one of the couriers you use - can I request a specific courier?

We always use Royal Mail  fully tracked services for standard size parcels. We have found that customers prefer the reliability of parcels delivered by their local postman and the ability to collect missed deliveries from the local sorting office. However, we appreciate that if you have had a previous poor experience then you may prefer a different courier. We are more than happy to send by other couriers on request, however, we do not ship with Evri. You can select from Royal Mail, Parcelforce, Yodel/InPost & DPD with some limitations for remote addresses. 

* Where an item is too large for Royal Mail (over 61cmx45cmx45cm) then we will use an alternate courier eg. Yodel or Fed Ex or Parcelforce. Next day options are available for a small supplement. There is no minimum order value. We also ship internationally at very competitive prices.

How long will my item take to arrive?

All orders are dispatched on the next working day, except for tap orders. Friday orders will be posted on Monday. Royal Mail Tracked 48 & Parcelforce aim to deliver within 2 working days. We also offer a 24 hour tracked option for a small surcharge. Please bear in mind that during busy periods (eg, Xmas) couriers do not usually guarantee next day delivery.

UK Orders excluding NI:

  • All standard parcels are fully tracked to home or business addresses by Royal Mail Tracked 48
  • XL Parcels are tracked by an alternate courier eg. Yodel/Fedex - optional upgrade to Parcelforce 24 
  • Orders placed on Fridays are dispatched on Monday.
  • If you have a preference or issue with a specific courier, please notify us, and we will arrange a suitable alternative shipping method.

Shipping to Northern Ireland

Due to recent changes in postage regulations under the GPSR legislation and The Windsor Framework, we are only able to ship to residential addresses in Northern Ireland. We offer a low cost shipping option of just £1.99 by Tracked Royal Mail or Yodel.

Most vintage items excluding militaria, bladed items and taxidermy can still be shipped without issue; however, please note that taps cannot be shipped to Northern Ireland under the new legislation.

If you are unsure whether an item is eligible for delivery, feel free to contact us before placing your order and we’ll be happy to advise.

International Orders:

  • Parcels are shipped via Royal Mail, International Tracked or DPD.
  • Estimated delivery time is 5–15 working days, which may be longer if duties, VAT, or customs inspections apply.
  • All international orders include full tracking.

My purchase is urgent, can you help?

Yes we can! Orders are usually shipped on the next working day. We usually use Royal Tracked 48 courier. We offer speedier shipping at checkout for a small supplement of £1.99. Please bear in mind that during busy periods Royal Mail do not usually guarantee next day delivery. Orders to Scottish Islands usually take a day or two longer.

Can you ship any item overseas?

You can currently checkout for most of our items for delivery to Australia, Canada, USA and selected non EU countries with some exceptions. EU shipping is currently paused due to EU legislation. We cannot ship taxidermy or militaria outside the UK and we cannot ship taps to the NI. Please refer to our USA shipping policy below. 

  • If the item you wish to purchase is not available for international shipping at checkout, please email us for a quote.
  • Please note: We are unable to ship taxidermy or certain militaria items outside the UK.
  • Important: International customers are responsible for any local import VAT, customs duties, or other taxes applied by their country.  - See below for separate arrangements for USA

If my order is being shipped to the USA will it be affected by the newly introduced tariffs?      UPDATED August 25                               
Following the recent introduction of new import tariffs, all our USA prices now includes all import taxes. There will be no surprise costs at delivery - these have been paid by ourselves prior to shipping. This is called DDP shipping, or Delivered Duty Paid.

Import Duties & Taxes for other international countries including Channel Islands.

Some countries may apply import VAT, customs duties, or handling fees on orders arriving from overseas. These charges are usually collected by your national postal service (e.g., Canada Post, Australia Post) before delivery.

Please note that payment of any import duties or taxes is the responsibility of the buyer - except for USA -see above). We recommend checking with your local postal service or government website for the most up-to-date information before placing an order.

EU and NI orders

A series of recent EU legislation regarding packaging requirements and GPSR means that, unfortunately, it has become too complicated and costly to ship to countries in the EU for a small business like ourselves. We continue to monitor the situation and if this changes we will revaluate the viability of EU shipping.

We are still happily shipping vintage items to Northern Ireland, although we cannot ship taps, and we can quote for other countries outside the UK that are not available at checkout. If something you love isn’t showing as available for delivery to you, just get in touch and we can confirm whether it can safely be sent.

This change only affects the EU and NI, so UK and international orders are continuing as normal.

Although NI is part of the UK, following the introduction of the Windsor Framework in May 25 we can no longer post any order to business addresses in NI - we continue to send by Royal Mail or Yodel at competitive prices, to residential addresses without any issues.

What happens if an item arrived damaged?

We take great care to package all items securely. In the unlikely event that damage occurs during transit, we will issue a full refund. To process your claim, please provide clear photographs showing both the inside and outside of the packaging, as well as any damage to the item. This also allows us to file a claim with the courier where applicable.

Do you accept returns?

We accept returns in accordance with our returns policy and applicable consumer law. For standard items purchased by private consumers:

  • You must notify us within 14 days of receiving your order if you wish to cancel your purchase.
  • You then have a further 14 days from notifying us to send the item back.
  • Items should be carefully packaged, preferably using their original packaging where possible.
  • We recommend using a tracked postal service and retaining proof of postage.
  • Please contact us before returning an item for guidance on packing and shipping.
  • Different conditions apply to bespoke and made-to-measure taps, international orders and business or trade (B2B) purchases, as detailed below

If I return an item will I receive a full refund?

For UK Orders:

  • If an item is faulty, damaged or not as described, you are entitled to the appropriate remedy under the Consumer Rights Act 2015, including a full refund and reasonable return postage costs where legally required.
  • For change-of-mind returns, you must notify us within 14 days of receiving your order and send the item back within a further 14 days.
  • We ask that returned items are in their original condition wherever possible.
  • If an item has been used, damaged or handled beyond what is reasonably necessary to inspect it, we may deduct an amount reflecting any resulting reduction in value, where permitted by law.
  • Standard taps should be checked for suitability before installation. Fitting or using a tap may reduce its resale value and could result in a deduction from the refund.
  • Customers are responsible for return postage costs for change-of-mind returns, where this was communicated before purchase.
  • Where statutory cancellation rights apply, we will refund the original standard delivery charge in accordance with UK consumer law.
  • Genuinely bespoke and made-to-measure taps are excluded from change-of-mind cancellation rights but remain covered by statutory rights if faulty or not as described.


For International Orders:

  • We accept change-of-mind returns on standard items from international customers under our 14-day cancellation policy, subject to applicable local consumer laws.
  • Please notify us within 14 days of receiving your order and send the item back within a further 14 days.
  • Buyers are responsible for international return postage costs for change-of-mind returns, where applicable.
  • We strongly recommend using a tracked and insured service and contacting us before returning any item.
  • Original standard shipping charges will be refunded where required by applicable consumer law.
  • If a parcel is refused, uncollected or returned because of an incorrect address or unpaid import charges, reasonable additional costs attributable to the customer may be deducted where legally permitted.
  • Any customs charges or return fees will be assessed individually, and deductions will only be made where legally permitted.
  • If an item arrives faulty, damaged or incorrect, please contact us promptly so we can arrange an appropriate resolution in accordance with your statutory rights.
  • Genuinely bespoke and made-to-measure taps are excluded from our change-of-mind returns policy.


Business customers (known as B2B transactions)

Returns, Trade Orders, and Warranty Policy

  • Business-to-business purchases are not covered by the standard 14-day consumer cancellation rights.
  • We may accept change-of-mind returns from business customers at our discretion.
  • Return requests must be made within 14 days of receiving the order, with approved returns sent back within a further 14 days unless otherwise agreed.
  • Items returned because they are unsuitable or no longer required must be unused, unfitted, unaltered and in their original condition.
  • We reserve the right to apply a restocking fee of up to 10% for approved business change-of-mind returns, in accordance with our agreed terms.
  • Bespoke and made-to-measure tap orders cannot be cancelled or returned for change-of-mind reasons unless we agree otherwise. This does not affect applicable rights concerning faulty or incorrectly manufactured goods.
  • Our taps are designed for domestic residential use only and are not intended for commercial applications or high-use environments.
  • We provide a six-month limited guarantee against manufacturing defects under normal domestic use, beginning from the date of delivery.
  • Commercial use is excluded from our voluntary six-month guarantee. This does not exclude any statutory or contractual rights that cannot lawfully be restricted.
  • We do not currently ship to business addresses in Northern Ireland.

I've got a question, what is the best way to contact you?

As we spend a significant amount of time in France, the quickest way to reach us is via the contact form on our website.

If your enquiry is better handled by phone, you can request a call or contact our office at 01772 494985. If we are unavailable, please leave a message, as we may be in France or working in our workshop. We will return your call as soon as possible.

Alternatively, you can also reach us at Louise@Allthingsfrenchstore.com