Business Customers - B2B
Business customers (known as B2b transactions)
These terms apply to purchases made wholly or mainly for business, trade or professional purposes.
Business-to-business purchases are not covered by the standard 14-day consumer cancellation rights under the Consumer Contracts Regulations 2013.
B2B Returns and Restocking Fees
We accept requests for change-of-mind returns from business customers at our discretion.
If you wish to return an item because it is unsuitable, no longer required or has been ordered incorrectly, please contact us within 14 days of receiving your order.
Where a return is approved, the item must be sent back within a further 14 days, unless otherwise agreed.
Returned items must be unused, unfitted, unaltered and in the condition in which they were supplied.
We reserve the right to charge a restocking fee of up to 10% of the purchase price for approved change-of-mind returns to cover administration, handling and associated costs.
Business customers are responsible for return postage costs unless otherwise agreed.
These conditions do not apply where goods are faulty or otherwise fail to meet applicable contractual or statutory requirements.
Bespoke and Made-to-Measure Taps – B2B Orders
Our bespoke taps are manufactured individually to the measurements and specifications supplied by the customer.
We do not accept change-of-mind returns or cancellations of bespoke or made-to-measure tap orders once accepted, except at our discretion.
If you have ordered a bespoke tap incorrectly, please contact us as soon as possible.
Where manufacturing has not commenced, we may agree to cancel the order. Any agreed cancellation may be subject to a reasonable administration charge of up to 10% of the order value, depending on the costs already incurred.
Once manufacturing has commenced, cancellation may not be possible.
Customers are responsible for checking all measurements, specifications, fittings and installation requirements before ordering.
This does not affect any applicable legal rights where goods are faulty, incorrectly manufactured or not as described.
Tap Usage and Six-Month Guarantee
All taps supplied by All Things French Store are designed and sold for domestic residential use only.
Our taps are not intended or supplied for commercial applications, including commercial kitchens, restaurants, hotels, public washrooms or other high-use environments.
We provide a six-month limited guarantee against manufacturing defects, beginning on the date of delivery, subject to the conditions below.
The guarantee covers defects arising from materials or workmanship under normal domestic use. It does not cover damage caused by incorrect installation, misuse, accidental damage, unauthorised modification, excessive wear or use in unsuitable commercial environments.
Installation and use of our taps in commercial premises or commercial applications is outside their intended use and is not covered by our voluntary six-month guarantee.
If a problem occurs after the guarantee period, please contact us. We may still be able to assist with repairs or replacement parts, although reasonable charges may apply where the issue is not covered by applicable legal rights.
This commercial guarantee is additional to, and does not exclude or restrict, any contractual or statutory rights that cannot lawfully be excluded.
Damaged, Faulty or Incorrect Goods
Please inspect your order upon delivery and notify us promptly if an item arrives damaged, faulty or incorrect
I've got a question, what is the best way to contact you?
As we spend quite a lot of time in France the quickest way to contact us is via Live Chat on the website. It is not a chatbot, it is really us talking to you in real time! If your enquiry would be better dealt with via a call. You can request a call via Live Chat or call our office on 01772 494985. Please leave a message if we don't answer as we may either be in France or busy in our workshop. Either way, we will call you back. You can also email us at Louise@Allthingsfrenchstore.com