Frequently Asked Questions
Are all your items bought in France?
All our items are bought at French brocante markets or shops. Our copper and brass taps are handmade in the UK.
Do you have a physical shop?
As we spend time in France as well as the UK its not possible for us to man a shop. However, we do have a large stall at GB Antiques Centre in Lancaster where we sell some of our larger items which are too big to post alongside some of our smaller pieces.
How long will my item take to arrive?
All orders are posted on the next working day after purchase. UK orders are either Royal Mail Tracked 48 or Parcelforce 48, unless otherwise stated, so delivery should be 2-3 days after ordering. All Friday orders are dispatched on Mondays.
International orders are by Royal Mail international tracked or UPS, except militaria which is through Evri international due to sending restrictions with RM. Delivery is usually 5-14 working days. This can be longer of your item has duty/VAT to pay or is held at customs.
My purchase is urgent, can you help?
Yes we can! Please contact us via Live Chat on the website and we will do our best to get your item to you asap. We can often ship same day at no extra cost.
Can you ship any item overseas?
We currently ship most items to Australia, USA ,Canada, Ireland and most EU countries. Please email for a quote if we do not currently ship to your country. Please note that we cannot ship taxidermy outside the UK and see below for import duties and charges.
Has Brexit affected purchasing from an EU country?
Yes it has, but we are still happy to post to most EU countries. Things are a little different though. As we are a small business we are not VAT registered. As such we cannot ship most items duty paid. Any local taxes, VAT, import duties and customs handling fees are the responsibility of the customer and are payable at delivery. You will be contacted by your local postal service who request payment, usually online, they then process this before delivery. If this is not an option for you and you would like to pay import duties upfront with your purchase, please contact us and we can obtain a complete price using a different courier, or visit our Ebay and Etsy shops where your taxes and duties are included in the price.
What happens if an item arrived damaged?
We always try to package items very securely but if damage has occurred in transit then we will refund in full. We would need a clear photograph as we can sometimes claim for costs from the courier.
Do you accept returns?
We accept returns within 30 days as per our returns policy for UK and EU orders. See below for international return orders.
If I return an item will I receive a full refund?
For UK orders if the item is returned due to damage/it is faulty you will receive a full refund of all monies paid and I will pay return postage. If you return an item because it is not suitable or have changed your mind then the cost of the item will be refunded if it is returned in its original condition within 30 days. You will need to pay for the return postage, I would advise using a tracked service.
For international orders - Returns are accepted for international orders. Original overseas shipping charges are not refunded for Australia, USA and Canada including where orders were returned because they were rejected at point of delivery or were not collected from the courier. Any customs costs incurred for parcels returned from overseas will be deducted from any refund of original purchase price. You will need to pay for the return postage, We would advise using a tracked service and always contact us before returning an item for instructions. If an item arrives damaged please contact us so that we can work together for a suitable outcome.
I've got a question, what is the best way to contact you?
As we spend quite a lot of time in France the quickest way to contact us is via Live Chat on the website. It is not a chatbot, it is really us talking to you in real time! If your enquiry would be better dealt with via a call. You can request a call via Live Chat or call our office on 01772 494985. Please leave a message if we don't answer as we may either be in France or busy in our workshop. Either way, we will call you back. You can also email us on Allthingsfrenchstore@gmail.com.