Frequently Asked Questions

Are all your items bought in France?
All our items are bought at French brocante markets or shops. Our copper and brass taps are handmade in the UK.

Do you have a physical shop?
We are a small business operated by just myself with my husband making and selling our taps and basins. As we spend time in France as well as the UK its not possible for us to staff a shop, all our sales are online. 

How long will my item take to arrive?
All orders are posted on the next working day after purchase, except for tap orders. UK orders are all fully tracked usually by Royal Mail Tracked 48. We may occasionally use Yodel or Parcelforce 48 for very small or very large parcels where the size is not appropriate for Royal Mail. All Friday orders are dispatched on Mondays. All orders are sent with full tracking included. 

International orders are shipped by either Royal Mail, Evri International or UPS, again depending on the size and weight of your order once packed. Delivery is usually 5-15 working days. This can be longer of your item has duty/VAT to pay or is held at customs. All our international orders include full tracking.

My purchase is urgent, can you help?
Yes we can! Please contact us via Live Chat on the website and we will do our best to get your item to you asap. We can often ship same day at no extra cost.

Can you ship any item overseas?
You can currently checkout with most of our items to Australia, USA ,Canada and a number of other countries. Please email for a quote if we do not currently ship to your country. Please note that we cannot ship taxidermy or some of our militaria outside the UK. See below for import duties and charges.

Has the new GPSR legislation coming into affect on 13th December affected purchasing from an EU country?                                    
Recent EU legislation regarding GPSR creates a barrier for small businesses shipping into the EU block.  However, as most of our items are vintage or collectable they conform to exemption by article 51 having been being bought to market and available in the EU or NI before Dec 13th 2024. As such, most of our pieces can be bought at checkout for delivery to NI. For EU countries please contact us, and where possible, we will be able to quote for delivery.  As this is an EU regulation it does not affect UK orders or customers in the USA, Canada or Australia where we continue to ship. 

What happens if an item arrived damaged?
We always try to package items very securely but if damage has occurred in transit then we will refund in full. We would need a couple of clear photographs of the inside and outside of the packaging as well as any damage, as we can sometimes claim for costs from the courier.

Do you accept returns?
We accept returns within 30 days as per our returns policy for UK orders. See below for international return orders and for business or trade order (B2B transactions).

If I return an item will I receive a full refund?
For UK orders if the item is returned due to damage/it is faulty you will receive a full refund of all monies paid and we will pay return postage. If you return an item because it is not suitable or have changed your mind then the cost of the item will be refunded if it is returned in its original condition, you have notified us of your intention to return within 14 days and we have received the item within 30 days of original delivery. You will need to pay for the return postage, we would advise using a tracked service.
For international orders - Returns are accepted for international orders. For EU countries and NI you will receive a refund of the total price paid if you are returning an item in its original condition. Original overseas shipping charges are not refunded for countries outside the EU including where orders were returned because they were rejected at point of delivery or were not collected from the courier. Any customs costs incurred for parcels returned from overseas will be deducted from any refund of original purchase price. You will need to pay for the return postage, We would advise using a tracked service and always contact us before returning an item for instructions. If an item arrives damaged please contact us so that we can work together for a suitable outcome.

Business customers (known as B2b transactions) - we reserve the right to charge a 10% restocking fee when a purchase is made by another business or as a trade order in order to cover our losses. We cannot accept returns of made to measure or bespoke size taps by either private or business customers. All returns are subject to the item being returned in an unused or unfitted condition. Returns must be requested within 14 days and returned to us within 30 days or the original delivery.

I've got a question, what is the best way to contact you?
As we spend quite a lot of time in France the quickest way to contact us is via Live Chat on the website. It is not a chatbot, it is really us talking to you in real time! If your enquiry would be better dealt with via a call. You can request a call via Live Chat or call our office on 01772 494985. Please leave a message if we don't answer as we may either be in France or busy in our workshop. Either way, we will call you back. You can also email us at Allthingsfrenchstore@outlook.com