Frequently Asked Questions
Are all your items bought in France?
All our items are bought at French brocante markets or shops. Our copper and brass taps are handmade in the UK.
Do you have a physical shop?
We are a small business operated by just myself with my husband making and selling our taps and basins. As we spend time in France as well as the UK its not possible for us to staff a shop, all our sales are online.
How long will my item take to arrive?
All orders are posted on the next working day after purchase, except for tap orders. UK orders are all fully tracked by either Royal Mail Tracked 48, DPD, Yodel or Parcelforce 48 depending on the size and weight of your order once packed. All Friday orders are dispatched on Mondays. All orders are sent with full tracking included.
International orders are shipping by either Royal Mail, Evri International or UPS, again depending on the size and weight of your order once packed. Delivery is usually 5-15 working days. This can be longer of your item has duty/VAT to pay or is held at customs. All our international orders include full tracking.
My purchase is urgent, can you help?
Yes we can! Please contact us via Live Chat on the website and we will do our best to get your item to you asap. We can often ship same day at no extra cost.
Can you ship any item overseas?
We currently ship most items to Australia, USA ,Canada. Please email for a quote if we do not currently ship to your country. Please note that we cannot ship taxidermy or some of our militaria outside the UK. See below for import duties and charges.
Has the new GPSR legislation coming into affect on 13th December affected purchasing from an EU country?
Unfortunately, due to recent EU legislation for GPSR which adds an unrealistic and expensive burden affecting most small businesses in the UK, it has become unviable to post to countries in the EU. Currently this legislation also includes NI. Items already on our website before 13th December will continue to be available for NI postage. Any items listed after this date will not be available to purchase from NI - this will be clear in the description. As this is an EU regulation it does not affect UK orders or customers in the USA, Canada or Australia where we continue to post to
What happens if an item arrived damaged?
We always try to package items very securely but if damage has occurred in transit then we will refund in full. We would need a clear photograph as we can sometimes claim for costs from the courier.
Do you accept returns?
We accept returns within 30 days as per our returns policy for UK orders. See below for international return orders and for business or trade order (B2B transactions).
If I return an item will I receive a full refund?
For UK orders if the item is returned due to damage/it is faulty you will receive a full refund of all monies paid and we will pay return postage. If you return an item because it is not suitable or have changed your mind then the cost of the item will be refunded if it is returned in its original condition, you have notified us of your intention to return within 14 days and we have received the item within 30 days of original delivery. You will need to pay for the return postage, we would advise using a tracked service.
For international orders - Returns are accepted for international orders. Original overseas shipping charges are not refunded for Australia, USA and Canada including where orders were returned because they were rejected at point of delivery or were not collected from the courier. Any customs costs incurred for parcels returned from overseas will be deducted from any refund of original purchase price. You will need to pay for the return postage, We would advise using a tracked service and always contact us before returning an item for instructions. If an item arrives damaged please contact us so that we can work together for a suitable outcome.
Business customers (known as B2b transactions) - we reserve the right to charge a 10% restocking fee when a purchase is made by another business or as a trade order in order to cover our losses. We cannot accept returns of made to measure or bespoke size taps by either private or business customers. All returns are subject to the item being returned in an unused or unfitted condition. Returns must be requested within 14 days and returned to us within 30 days or the original delivery.
I've got a question, what is the best way to contact you?
As we spend quite a lot of time in France the quickest way to contact us is via Live Chat on the website. It is not a chatbot, it is really us talking to you in real time! If your enquiry would be better dealt with via a call. You can request a call via Live Chat or call our office on 01772 494985. Please leave a message if we don't answer as we may either be in France or busy in our workshop. Either way, we will call you back. You can also email us at Allthingsfrenchstore@outlook.com