Frequently Asked Questions

Are all your items bought in France?
All my items are bought at French brocante markets or shops.

Can you ship any item overseas?
I am happy to get a price for shipping items anywhere in the world. Please email for a quote.

What happens if an item arrived damaged?
I always try to package items very securely but if damage has occurred in transit then I will refund in full. I would need a clear photograph as I can sometimes claim for costs from the courier.

Can you provide an express shipping option?
I can usually send items by Parcelforce24 the same day if ordered before 3pm. There may sometimes be a small extra charge but not always. Please enquire before buying.

Do you accept returns?
I accept returns for UK buyers as per my returns policy within 30 days of delivery. Returns are not accepted for USA/Canada orders unless an item arrives damaged.

If I return an item will I receive a full refund?
For UK orders if the item is returned due to damage/it is faulty you will receive a full refund of all monies paid and I will pay return postage. If you return an item because it is not suitable or have changed your mind then the cost of the item will be refunded including the original P and P if it is returned in its original condition within 30 days. You will need to pay for the return postage, I would advise using a tracked service.
For international orders - Returns are not accepted for USA/Canada orders unless an item arrives damaged. Overseas shipping charges are not refunded where orders were returned because they were rejected at point of delivery or were not collected from the courier. Any customs costs incurred for parcels returned from overseas will be deducted from any refund of original purchase price.