FAQ -Shipping & Returns

I live close by, can I collect my item? - All items purchased from our website can be collected from PR25, Lancashire. If an item is not currently available for collection at checkout, please contact us and we can adjust the settings to make it available.

I'm not at home in the day - can I have my order sent to a local parcel shop?           Yes you can! We now offer the option at checkout to have your order posted to an Evri Parcel shop. Simply select "ship to pick up point" at checkout and you will be able to select your nearest pick up location. you can also see your local collection point here.

I have had a previous bad experience with one of the couriers you use - can I request a specific courier?
Yes you can. We appreciate that some addresses are hard to find or that occasionally local couriers can be unreliable - just let us know asap- preferably on Live chat and we will be more than happy to send by your chosen courier.

How long will my item take to arrive?
All orders are dispatched on the next working day after purchase, except for tap orders which may require additional handling time.

UK Orders:

  • All parcels are fully tracked, typically via Yodel, Royal Mail, Evri or DPD.
  • Shipping to an Evri pick up location is now available as an option at checkout for UK customers
  • For items that are very small or large, we may occasionally use Parcelforce 48 or Fedex where standard services are not suitable.
  • Orders placed on Fridays are dispatched on Monday.
  • If you have a preference or issue with a specific courier, please notify us, and we will arrange a suitable alternative shipping method.

International Orders:

  • Parcels are shipped via Royal Mail, Evri International, or DPD, depending on size and weight.
  • Estimated delivery time is 5–15 working days, which may be longer if duties, VAT, or customs inspections apply.
  • All international orders include full tracking.

My purchase is urgent, can you help?
Yes we can! Please contact us via Live Chat on the website and we will do our best to get your item to you asap. We can often ship same day at no extra cost.

Can you ship any item overseas?
You can currently checkout for most of our items for delivery to Australia, Canada, the Republic of Ireland, and various EU countries. Please refer to our USA shipping policy below.

  • If the item you wish to purchase is not available for international shipping at checkout, please email us for a quote.
  • Please note: We are unable to ship taxidermy or certain militaria items outside the UK.
  • Important: International customers are responsible for any local import VAT, customs duties, or other taxes applied by their country.

Shipping to Northern Ireland
Due to recent changes in postage regulations under the GPSR legislation and The Windsor Framework, we are only able to ship to residential addresses in Northern Ireland.

Most vintage items can still be shipped without issue; however, please note that taps cannot be shipped to Northern Ireland under the new requirements.

If you are unsure whether an item is eligible for delivery, feel free to contact us before placing your order and we’ll be happy to advise.

If my order is being shipped to the USA will it be affected by the newly introduced tariffs?      *UPDATED August 25*                               
Due to the recent introduction of new U.S. import tariffs (August), UK couriers are still reviewing how these changes will impact duties and taxes. To avoid any potential delivery issues while they adapt to the new system, we are temporarily pausing direct shipments to the USA from our website.

In the meantime, all of our items remain available for U.S. customers through our eBay shop, where orders are processed via eBay’s Global Shipping Programme. This ensures a smooth delivery experience, with duties and taxes handled at checkout. You can browse our full range on eBay here: All Things French Store on Ebay

Import Duties & Taxes
Some countries may apply import VAT, customs duties, or handling fees on orders arriving from overseas. These charges are usually collected by your national postal service (e.g., Canada Post, Australia Post) before delivery.

Please note that payment of any import duties or taxes is the responsibility of the buyer. We recommend checking with your local postal service or government website for the most up-to-date information before placing an order.

For deliveries to Ireland, we are able to offer shipping inclusive of duties paid (DDP). If you would like a quote for this service, please contact us before purchasing.

Has the new GPSR legislation coming into affect on 13th December affected purchasing from an EU country or Ireland?                                    
Recent EU legislation regarding GPSR has introduced restrictions for small businesses shipping into the EU. However, as most of our items are vintage or collectible, they are generally exempt from these rules.

  • EU shipping is available at checkout for most items; for most other items, shipping is available on request.
  • New for this year: We can now offer shipping to Ireland and select EU countries with DPP (Duties Pre-Paid). This means that all duties and import VAT are included in the quoted price.
  • Standard postage prices do not include import taxes or duties. Please contact us for a quote if you would like the DPP shipping option.  

What happens if an item arrived damaged?
We take great care to package all items securely. In the unlikely event that damage occurs during transit, we will issue a full refund. To process your claim, please provide clear photographs showing both the inside and outside of the packaging, as well as any damage to the item. This also allows us to file a claim with the courier where applicable.

Do you accept returns?
We accept returns within 30 days in accordance with our returns policy. To qualify:

  • You must notify us within 14 days of receiving the item that you wish to return.
  • The item must be posted back and delivered to us within 30 days from the date of receipt.
  • We recommend using a tracked service to ensure safe delivery.
  • Please contact us for guidance on packing and shipping your returns.
  • See below for details regarding international returns and business or trade (B2B) orders.

If I return an item will I receive a full refund?
For UK Orders:

  • If an item is damaged or faulty, you will receive a full refund, including the cost of return postage.
  • If you return an item because it is not suitable or you have changed your mind, the cost of the item will be refunded provided:
  • The item is returned in its original condition.
  • You notify us of your intention to return within 14 days of receipt.
  • We receive the item within 30 days of the original delivery date.
  • Return postage costs for change-of-mind returns are the responsibility of the buyer. We recommend using a tracked service.

For International Orders:

  • Returns are accepted for international orders.
  • For EU countries and Northern Ireland, you will receive a refund of the total price paid for items returned in their original condition.
  • For countries outside the EU, original shipping charges are not refundable, including cases where orders are rejected at delivery or not collected.
  • Any customs costs or duties incurred on returned parcels will be deducted from the refund of the original purchase price.
  • Buyers are responsible for return postage. We strongly recommend using a tracked service and contacting us before returning an item for instructions.
  • If an item arrives damaged, please contact us so we can work together to find a suitable resolution.

Business customers (known as B2b transactions) - 

Returns, Trade Orders, and Warranty Policy

We reserve the right to apply a 10% restocking fee for purchases made by businesses or as trade orders to help cover associated costs. Made-to-measure or bespoke taps cannot be returned under any circumstances, whether purchased by private individuals or businesses.

All other returns must meet the following conditions:

  • Items must be unused and unfitted.
  • Return requests must be made within 14 days of receipt.
  • Items must be returned to us within 30 days of the original delivery date.

Please note, due to the introduction of the Windsor Framework (March 2025), we are unable to ship to business addresses in Northern Ireland.

All taps sold are intended for domestic use only and are covered by a 6-month warranty from the date of delivery when used in a domestic setting. They are not suitable for commercial use and as such are not covered by any warranty when used in a commercial or business setting.

I've got a question, what is the best way to contact you?
As we spend a significant amount of time in France, the quickest way to reach us is via Live Chat on our website. This is not an automated chatbot—you’ll be speaking to a real member of our team in real time.

If your enquiry is better handled by phone, you can request a call via Live Chat or contact our office at 01772 494985. If we are unavailable, please leave a message, as we may be in France or working in our workshop. We will return your call as soon as possible.

Alternatively, you can also reach us at Allthingsfrenchstore@outlook.com