FAQ - General
Are all your items bought in France?
All our items are bought in France. We travel frequently throughout the year, mainly buying from the North, but more recently we have been venturing further to the mid and Southern regions. Mostly we buy our stock at French brocante markets or shops but we source occasional pieces from local antique and brocante dealers.
Do you make the taps yourselves?
- We sell the basins and taps on behalf of our production partner who makes the taps, sinks and basins - Lea Gas & Heating. All the basins we sell are bought in France and up cycled in the UK; all the taps are handmade to order. Lea Gas & Heating Services is owned and run by Martin who is a qualified gas engineer and plumber. (AKA. My Husband!)
How long is the guarantee on the taps you sell?
All the taps we sell are for domestic use only; they are not sold for commercial use. They are guaranteed against faults for 6 months from the day you receive your order when installed in a domestic setting. If you have a problem after then, we can probably help but may need to charge for the cost of spare parts needed, this is usual nominal. If you have installed these in a commercial premises the Consumer Act and the Sales of Goods Act regarding faults and returns will be void.
Do you have a physical shop?
We are a small business operated by just myself with my husband making and selling our taps and basins. As we spend time in France as well as the UK its not possible for us to staff a shop, all our sales are online.
I haven't heard of you before - are you new?
All Things French Store is a small business, built from a love of unique, vintage, and upcycled French treasures.
While our website has been running since 2022, our journey began over 12 years ago selling on eBay and Etsy, where we’ve built a loyal customer base and an excellent reputation.
We’re proud to have:
- Over 5,000 positive reviews on eBay
- 5★ seller status on Etsy
- 100% positive feedback on both platforms
Our website was launched to offer a wider range of items and keep prices lower than on other marketplaces. By selling directly, we cut out extra fees, meaning you get the same beautiful finds at the best possible price - always with a personal touch.
All purchases can be made securely through Shopify Payments or PayPal, giving you complete confidence at checkout. If you prefer to pay by BACS or require an invoice, please contact us.
Has the new GPSR legislation coming into affect on 13th December affected purchasing from an EU country or Ireland?
Recent changes to EU legislation under GPSR has made shipping from the UK to the EU more complex for small businesses. However, because most of our products are vintage or collectable, they are exempt from these regulations. although there are additional costs for most items.
As such EU shipping is available for most vintage pieces on request. However we cannot currently post taps, taxidermy or militaria to the EU or Ireland.
What happens if an item arrived damaged?
We always try to package items very securely but if damage has occurred in transit then we will refund in full. We would need a couple of clear photographs of the inside and outside of the packaging as well as any damage, as we can sometimes claim for costs from the courier.
I've got a question, what is the best way to contact you?
At All Things French Store, we pride ourselves on keeping things personal.
As the owner of All Things French Store, I personally handle every aspect of the business, from sourcing vintage treasures in France to preparing and packing your orders with care. This means I may not always be able to answer the telephone straight away.
If I'm unable to answer, please leave a voicemail and I'll return your call as soon as possible.
Telephone: 01772 494985
Alternatively, complete the contact form or email louise@allthingsfrenchstore.com. Every enquiry receives an automatic acknowledgement, and I aim to reply within one working day, often much sooner.
No matter how you contact us, you can be sure it will be personal, friendly, and helpful – just as it should be.