BREXIT & International Shipping- Import VAT, Taxes and Custom Charges
International shipping, including the EU will be by Royal Mail International Tracked or Tracked UPS. As a small business now outside the EU following Brexit, it has become more difficult to navigate the various import charges, VAT and local taxes across all the countries we post to. In order to continue to offer overseas shipping we do not collect local or country taxes, VAT or import duties. This means that as the buyer, you are responsible for VAT and import costs in your country. This varies depending on your location. If there are duties, VAT or taxes to be paid to your local customs department, you are contacted by your national delivery provider who will collect and process your payment before delivery. This is usually by email but it is advisable to check tracking as this will also keep you updated with any next steps needed. Please contact us if you have any problems, we are always happy to help.
We cannot be held responsible for any delays at customs. Unfortunately, this is outside our control.
NOT COLLECTED OR RETURNED ORDERS
If an item, is shipped outside the UK and it is not collected or it is returned by the courier as refused/customs not paid then we will refund the original purchase price less any reasonable losses incurred by ourselves. Outward shipping is not refunded on overseas returns shipped outside the EU unless the item arrives damaged. Please contact us if you wish to return an item for instructions before shipping.