NI & International Shipping- Import VAT, Taxes and Custom Charges

SHIPPING TO THE EU and NI

A new EU regulation (GPSR) came into effect on 13 December, which adds extra paperwork and costs for certain items first placed on the EU or NI markets after that date.

The good news is that most of our pieces remain unaffected as they are pre-owned treasures originally bought in France and were available before the new rules began.

We are still happily shipping to Northern Ireland and the EU with great rates. If something you love isn’t showing as available for delivery to you, just get in touch and we can confirm whether it can safely be sent.

This change only affects the EU and NI, so UK and international orders are continuing as normal.

Although NI is part of the UK, following the introduction of the Windsor Framework in May 25 we can no longer post any order to business addresses in NI - we continue to send by Royal Mail at competitive prices, to residential addresses without any issues.

SHIPPING TO COUNTRIES OUTSIDE THE EU (Canada, Australia, Singapore etc - USA see below)

We ship all overseas orders via Royal Mail International Tracked for reliable and secure delivery.

As a small business, it is challenging to navigate all the different import charges, VAT, and local taxes across all the countries we ship to. To keep international shipping simple and affordable, we do not collect these fees at checkout.

This means that, as the buyer, you are responsible for any VAT, import duties, or local taxes charged by your country. Your local postal or courier service will contact you (usually by email) if any payment is required before delivery — and your tracking information will keep you updated every step of the way.

Please don’t hesitate to get in touch if you have any questions or issues — we’re always happy to help. 💌

If you’d prefer to pay all taxes and import fees upfront, you can also shop with us on Etsy or eBay, where these costs are included in the purchase price.

Updated August 25 - New USA Tariffs

Following the recent introduction of new import tariffs in August, all our USA prices now include all import taxes. There will be no surprise costs at delivery - these have been paid by ourselves prior to shipping.

CUSTOMS

We cannot be held responsible for any delays at customs. Unfortunately, this is outside our control.

NOT COLLECTED OR RETURNED ORDERS

If an item, is shipped outside the UK and it is not collected or it is returned by the courier as refused/customs not paid then we will refund the original purchase price less any reasonable losses incurred by ourselves. Outward shipping is not refunded on overseas returns shipped outside the EU unless the item arrives damaged. Please contact us if you wish to return an item for instructions before shipping.